Adjusting advance notice and consult duration

As a specialist, you can decide on the length of your consults as well as how far in advance practitioners must book.

To adjust these preferences:

  1. Click Preferences from the left-hand sidebar.
  2. To adjust consult duration, click the arrows up or down below the Consult Duration heading.
  3. To adjust the amount of time in advance practitioners can book with you, click the up or down arrows below the Consult Buffer heading to your preferred amount of time.
  4. Click Confirm Changes.

Changing your password

  1. Click Account.
  2. Click Security.
  3. Open the Password Settings tab.
  4. Enter your current password and your new password.
  5. Click Confirm Change Password.

Enabling 2FA

  1. Click Account.
  2. Click Security.
  3. Open the Two Factor Authentication tab.
  4. Toggle the Two Factor Authentication button to on.
  5. Confirm changes.

Adjusting Notifications

  1. Click Account.
  2. Click Notifications.
  3. Select or deselect the notifications you would like to receive. Note that you can customize each action or event and whether you receive notifications with email, SMS text message or both.
  4. When satisfied with you selections, click Confirm Changes.

Subscribing to your calendar

  1. Click Account.
  2. Click Notifications.
  3. Under the Subscribe to Calendar heading, select which calendar you would like to subscribe to. You can subscribe to the calendar on the device you are using, to your Google Calendar, or Outlook calendar. If you are using a different calendar you can click the Manually Subscribe button to copy a link which you can use to input into your calendar according to your calendar’s process.

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Good passwords are key to protecting sensitive information. You may be using passwords that seem to be strong and that fit those common password rules that websites force you into. But, how truly secure are your passwords? 

You might be surprised to learn that most passwords under 9 characters in length can be easily broken within hours or seconds, even with use of uppercase + lowercase + numbers + symbols! 

The good news is, if you add just a few more characters, the time required to crack a password jumps substantially. A 12 character password that uses upper/lowercase + numbers + symbols can take upwards of 30,000 years to break with current algorithms.  See this chart which illustrates this concept. 

So, here are 5 password tips that Virtual Hallway recommends you to consider the next time you are setting a password (and ideally that you should use to update your existing passwords).

Length

Choose a password with 12 or more characters. One handy trick is to use a passphrase where you have a sentence that you like or is meaningful to you, and then basing the password off of the first (or last) word of that sentence. For example, take the sentence “The rain in Spain stays mainly on the plains.” If you take the first letter  of  each word “trissmotp” that is a good start for now.

Case/Special Characters

Add in a mix of upper and lower case letters as well as to add in special characters (e.g. #*@&#-), it will significantly strengthen your password. You could even pop in your favourite typed emoji  ; )

Nothing Personal

Do not include information that is personally identifying or that a hacker can pick up through your online profiles. That means nothing about the school or university you went to, your age, your pet’s name, etc. 

No Old Passwords

There is a surprising amount of information that gets leaked from all sorts of websites. In fact, if you type in your  email address to check if you’ve been pwned (click here to learn what  I’m talking about) chances are at least one of them has been tied to a leak. This means that hackers may have access to your old passwords (along with other personal information). If you have (or even if you haven’t) you should renew/re-create your passwords regularly and DO NOT reuse old ones. And avoid adding incremental changes to the same password. That is a classic trick that all hackers know well (e.g. springtime2013, which you change to, springtime2014 and then to springtime2015, etc).

Use a Password Manager

All of these rules make passwords stronger, but you might be thinking “how in the world can I remember all of these passwords”? In comes the password manager. Most password managers have been around for years and the reputable ones have a strong track record and have built in a high level of security. Once you get used to it, you’ll wonder why you didn’t start using one sooner. You can find reviews of the top password managers with a quick search, but typically the top options tend to include: Nordpass, LastPass and 1Password

It is important to take your passwords seriously, especially in the healthcare field. To wrap up our sample password we started earlier lets add more characters, upper/lowercase, numbers, special characters. So our end product might be something like “TrIsSmOtP#05”. Voila, your password just become significantly stronger!

Want to Update Your Password?

It's simple. Log in to your account, click Account -> Security -> Password Settings. Enter your Current Password and New Password and the click "Confirm Change Password". That's It! Consider activating Two Factor Authentication while you are at it to further enhance the security of your account.

Health care providers have busy days, with to-do lists that are pages long. Virtual Hallway can save you time through a notification system that allows you to adjust how and when you receive notifications about your consults. Here are a few reasons to consider using this feature:

It saves you time.

With notifications, you won’t have to manually input reminders for when your phone call is scheduled. Virtual Hallway will notify you by email and/or text message 15 minutes before your consult, so that you won’t be caught off guard. Similar notifications were created for events such as when a referral is received as well as when a specialist completes a consult report. These notifications are useful for any provider, but especially those who participate in a lot of consults. You will be able to focus on your daily workflows while having peace of mind that you won’t miss a call. 

You can customize your notifications. 

Any notification system is only effective if it works with your workflow. That’s why we’ve enabled 12 different, yet easy customization options. If you work more through email, you can have your notifications go to your email. If you’re someone who works off of your cell phone, SMS messages might be for you. The bottom line is that seamlessly integrating notifications into your workflow will make the who consulting experience better.   

Your calls will go better. 

We’ve all had the panic feeling when we realize we have forgotten an appointment. If we connect with the person later, we spend time apologizing, and run the risk of meeting at less opportune times, potentially impacting the quality of the call. The more positive the call is, the more likely it is that a plan for the patient will be created. 

To customize your notifications simply log into your portal, click Account and then Notifications. From this menu you can select which notifications you would like to receive. 

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