Streamline patient care and improve collaboration with fellow healthcare professionals

As a physician or nurse practitioner, you often face complex and challenging cases that require additional input from your peers. Virtual Hallway empowers you to seek this valuable expertise through peer-to-peer phone consults. Here are the top 10 indications for using these consults to enhance your practice and improve patient care:

  • Your patient is on a waitlist: Access expert advice to help manage your patient's condition while they wait for a specialist appointment.
  • You aren’t sure about a workup: Gain insights from colleagues to design the most effective diagnostic workup for your patient.
  • Your patient isn’t responding to treatment: Discuss alternative treatment strategies with experienced professionals to optimize patient outcomes.
  • You’re concerned you are missing something: Receive a second opinion to ensure you've considered all potential diagnoses and treatments.
  • You’re worried about your patient: Leverage the collective expertise of your peers to address your concerns and develop a tailored care plan.
  • Your patient wants to avoid travel: Facilitate remote consultations to save your patient time and resources without compromising their care.
  • You want to confirm a course of action already taken: Validate your approach by seeking input from others, reinforcing your confidence in your decision-making.
  • You wonder if there are new treatments available that you aren’t aware of: Stay up-to-date with the latest advances in medicine by discussing novel therapies with fellow healthcare professionals.
  • Review test results: Collaborate with experts to interpret complex test results and determine the most appropriate next steps.
  • Improve the quality of a referral: Enhance your referral process by discussing the case with a specialist beforehand, ensuring a smoother transition for your patient.

Harness the power of peer-to-peer phone consults to improve collaboration, streamline patient care, and optimize outcomes. By engaging with your colleagues in real-time, you can overcome challenges and stay at the forefront of medical practice.

Expert Physician Advisor Delivers Insightful Lecture on Navigating the World of Virtual Care

The landscape of healthcare is rapidly evolving, and virtual care is becoming an integral part of modern medical practice. Dr. Shirley Lee, a renowned physician advisor at the Canadian Medical Protective Association, recently delivered a captivating lecture on the medicolegal considerations for virtual care and hallway consults. Hosted by Virtual Hallway in a hybrid format, both in person and online, the session sparked engaging discussions and raised thought-provoking questions.

Dr. Lee highlighted several key points during her talk:

  • The importance of obtaining verbal and explicit consent when conducting virtual care, ensuring that potential privacy risks and scope of practice issues are addressed and documented.
  • Acknowledging the limitations of technology, such as the inferiority of photos compared to in-person assessments.
  • Key virtual care considerations, including appropriate triaging, workflow and documentation, security of devices, accessibility and Wi-Fi, managing expectations and scope, addressing the needs of young, elderly, and vulnerable patients, and maintaining a consistent quality improvement process.
  • Emphasizing the need for thorough documentation, which should comprise the format of assessment, context, limitations, and safe discharge and follow-up advice.
  • The importance of documenting phone hallway consults between providers, including the name of the consultant, time of the call, advice received, patient safety concerns, and efforts made to contact the consultant.

Dr. Lee's insightful lecture not only provided valuable guidance for healthcare professionals navigating the world of virtual care but also sparked essential conversations on the topic. As a follow-up, Dr. Lee will be providing resources and articles that will be uploaded to the Virtual Hallway portal for further exploration.

Stay tuned for more updates on this crucial aspect of modern healthcare, and be sure not to miss future lectures and events hosted by the Virtual Hallway platform.

To view Dr. Lee’s lecture please login to your account under the Lectures Tab.

Coming up will be Dr. Phil Tibbo’s lecture on Management of Early Psychosis and Schizophrenia, date to be announced soon!

Adjusting advance notice and consult duration

As a specialist, you can decide on the length of your consults as well as how far in advance practitioners must book.

To adjust these preferences:

  1. Click Preferences from the left-hand sidebar.
  2. To adjust consult duration, click the arrows up or down below the Consult Duration heading.
  3. To adjust the amount of time in advance practitioners can book with you, click the up or down arrows below the Consult Buffer heading to your preferred amount of time.
  4. Click Confirm Changes.

You can connect a fax number to your Virtual Hallway account so that you can send documents directly from your Virtual Hallway account to your fax number.

  1. Click Account.
  2. Click Fax Numbers.
  3. Enter Contact Name and Fax Number.
  4. Click Add Verified Contact.
  5. Now you can select that fax number from the upper right hand corner of a consult request form or report and have it faxed to you.

Changing your password

  1. Click Account.
  2. Click Security.
  3. Open the Password Settings tab.
  4. Enter your current password and your new password.
  5. Click Confirm Change Password.

Enabling 2FA

  1. Click Account.
  2. Click Security.
  3. Open the Two Factor Authentication tab.
  4. Toggle the Two Factor Authentication button to on.
  5. Confirm changes.

Adjusting Notifications

  1. Click Account.
  2. Click Notifications.
  3. Select or deselect the notifications you would like to receive. Note that you can customize each action or event and whether you receive notifications with email, SMS text message or both.
  4. When satisfied with you selections, click Confirm Changes.

Subscribing to your calendar

  1. Click Account.
  2. Click Notifications.
  3. Under the Subscribe to Calendar heading, select which calendar you would like to subscribe to. You can subscribe to the calendar on the device you are using, to your Google Calendar, or Outlook calendar. If you are using a different calendar you can click the Manually Subscribe button to copy a link which you can use to input into your calendar according to your calendar’s process.

Read more...

  1. Click Account.
  2. Click General.
  3. Scroll to the Public Profile Info heading.
  4. Write your biography into the box. Also add your University.
  5. Click Confirm Changes.

Take control of your call flow

Imagine being more available to help your primary care colleagues with challenging cases while eliminating interruptions throughout your day.

After getting set up on Virtual Hallway, your primary care colleagues can book phone calls with you… at times that work for you. That means both you and your colleague are in the right headspace to share your expertise.

Triage your consults

Use your appointments for the most pressing cases, while still being able to support patients with lower acuity problems. Have the peace of mind knowing that if a primary care colleague needs your advice on a case, that they have a mechanism to reach you.

Help manage your waitlists.

Use Virtual Hallway to regularly consult with a family doc about a patient with a complex issue. Specialists have found that the primary care provider is able to effectively care for that patient with their guided insights on Virtual Hallway, rather than have that patient referred to their waitlist.

Save time with an easy and quick platform.

We have heard the laments of cumbersome and time-consuming solutions, and are proud to boast a 4.9/5 satisfaction rating from specialist physicians. Easy, smooth, quick, and friendly are the words we hear when we ask specialists about using Virtual Hallway. By connecting with a primary care provider over the phone, you avoid the back-and forth than often comes with asynchronous solutions.

Grow your network.

Make yourself available to primary care clinicians outside of your network for compensated consults. Our team assists and executes promoting your availability on Virtual Hallway to any area or network you are interested in accepting VH consults from. We facilitate e-faxing, OMA related advertisements, and other means of informing clinicians on how to access your support.

Share your expertise widely.

With one of the fastest growing CME Lecture series in the country, we handle all accreditation, sponsorship, hosting and outreach about CME lectures. Just let us know you’re interested in participating as a speaker, and we’ll handle the rest. Learn more about our CMEs.

Earning opportunity

Consulting on cases is work, and being fairly compensated for providing patient care is important. With Virtual Hallway phone consults, we ensure that all eligible fee for service physicians get reimbursed for their work.

Seeing the impact of your consults at a glance makes it easier to understand how phone consults can impact your practice.

Helping healthcare providers make faster decisions is the driving force behind every update we make. Previously, physicians and nurse practitioners weren't able to easily visualize the impact that their phone consult practice was having on patient care.

Our new performance page gives you real-time access to key statistics about your history of phone consults, as well as averages for all users of the platform. This can allow you to see the impact that your consults are having in providing faster, effective care to your patients.

Track historical measures of your consult impacts

With the performance page, you’re able to track and compare metrics such as platform averages and consult patterns over time.

A few of the measures that can be tracked include:

  • number of consults
  • number of patients impacted
  • estimated earnings (for fee-for-service providers)
  • projected earnings (for fee-for-service providers)

Ready to check out your performance page?

Start using your performance page now by logging in and clicking on the performance page tab.

Health care providers have busy days, with to-do lists that are pages long. Virtual Hallway can save you time through a notification system that allows you to adjust how and when you receive notifications about your consults. Here are a few reasons to consider using this feature:

It saves you time.

With notifications, you won’t have to manually input reminders for when your phone call is scheduled. Virtual Hallway will notify you by email and/or text message 15 minutes before your consult, so that you won’t be caught off guard. Similar notifications were created for events such as when a referral is received as well as when a specialist completes a consult report. These notifications are useful for any provider, but especially those who participate in a lot of consults. You will be able to focus on your daily workflows while having peace of mind that you won’t miss a call. 

You can customize your notifications. 

Any notification system is only effective if it works with your workflow. That’s why we’ve enabled 12 different, yet easy customization options. If you work more through email, you can have your notifications go to your email. If you’re someone who works off of your cell phone, SMS messages might be for you. The bottom line is that seamlessly integrating notifications into your workflow will make the who consulting experience better.   

Your calls will go better. 

We’ve all had the panic feeling when we realize we have forgotten an appointment. If we connect with the person later, we spend time apologizing, and run the risk of meeting at less opportune times, potentially impacting the quality of the call. The more positive the call is, the more likely it is that a plan for the patient will be created. 

To customize your notifications simply log into your portal, click Account and then Notifications. From this menu you can select which notifications you would like to receive. 

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