While Virtual Hallway phone consults have been booked at all times through the day, and week (including weekends), a fairly clear pattern of high volume times has emerged.
Which days are busiest?
End of the week. Thursday and Fridays tend to have the highest volume of bookings. Monday and Tuesday are the next most frequently booked days. Wednesday is the least popular weekday. Weekends are infrequently booked.
What time of day is busiest?
The most popular time of day for consult requests is between 12 and 4pm. The peak time is noon to 3 p.m. on Friday. The next most popular time is between 9 am and noon. Evenings between 3:30 and 7 receive a fair number of consult requests. This is followed by mornings between 8:00 and 9am.
No single strategy works best.
While there are times that are busier than others, receiving high volumes of consult requests ultimately depends upon a number of factors in addition to being available at high volume times.