When should I make a telephone consult?
How am I compensated for my consults on Virtual Hallway?
If you are a fee-for-service provider, please sign the Group Business Arrangement Form in the ‘Verification’ tab of your account. This allows Virtual Hallway to bill MSI on your behalf. Claims must be submitted to MSI within 90 days of the date of service to receive payment and thus, we require you to complete the Form within 60 days from your first consult.
On the first business day of every month, we will transfer your billings to you for consultations completed in the prior month.
How often can I request a consultation?
When can a consult not be billed to MSI?
• Arrange a patient transfer
• Arrange a hospital bed for a patient
• Arrange a telemedicine consultation for a patient
• Arrange an expedited face-to-face consultation
• Arrange a laboratory, other diagnostic test or procedure
• Inform the referring clinician of the results of a diagnostic test
• Decline the request for a consultation or transfer the request to another clinician
Additionally, 03.09K and 03.09L codes do not apply when:
• The specialist sees the patient face-to-face within 14 days of the call
• The referring physician or nurse practitioner sees the patient virtually on the same day as the consult
• Consulting practitioners are in the same building
We ask that you not use Virtual Hallway for these types of interactions.
Is this confidential?
• All personal health information on Virtual Hallway is stored in a secure Canadian data centre.
• Your data is protected with multiple layers of security, including leading 256-bit AES encryption technology.
• We regularly test our software and servers for security and quality.
How quickly can I get a call?
What about emergencies?
Why is the referral form so restrictive? It seems like a 1 problem per visit model.
Why do I have to sign up?
We need to ensure that all clinicians using the service are licensed to practice medicine. Consider it our due diligence. We also want to ensure that you get paid for your work, so we need your information so we can bill for your time. Last, we need you to sign up so we can give you a password to access the consult request form. This ensures that only licensed health care practitioners are using Virtual Hallway.
If you are a clinician licensed to practice family medicine in Nova Scotia, click here to sign up and complete an application.
Once your account is activated, you can send referrals, book your consultation date and time in the calendar.
The specialist will call you at the prearranged time at the phone number that you provide to discuss the case and provide recommendations. The specialist will then document the conversation and you will receive a copy of the consult report. You may choose to import the documents into your EMR or paper chart.
Virtual Hallway bills MSI for the consultation on the behalf of fee-for-service clinicians who have completed business arrangements with Virtual Hallway. For information on this process please review the user agreement.